Active and transparent, intelligent operation and maintenance, stable innovation, efficient operation
Comprehensive inspection systemComprehensive fault detection Intelligent fault warning Specialization in fault analysis
Comprehensive operation and maintenance ordersIT service integration Automatic dispatch flat Intelligent operation and maintenance management
Visible throughout the maintenance processTransparent maintenance process Visualization of maintenance trajectory Client role diversification
Operating data at a glanceVisualization of results Accurate fault Operationalization
Provide 7*24-hour maintenance services through human-machine maintenance mode to expand "eight maintenance capabilities" for users In order to meet the customer's requirements for efficient and stable operation of the system, through the remote, on-site, temporary guarantee, long-term presence, etc., to quickly diagnose and deal with the problems encountered by users, and continue to collect user feedback to help the product quickly optimize and improve. Provide spare parts services for key equipment to ensure business availability and reduce the impact of system failures on business operations.
Establish a market-oriented, customer-centric and fast-response professional maintenance service system. Through efficient organization of on-site, support, experts and hotline personnel, formulate standardized construction, inspection, and service process systems to create assessment management, Integrated network management and Zhiwei monitoring and maintenance tools standardize, process, standardize and digitize services to provide users with higher-quality maintenance services.
Product creationIntelligent assessment management system Intelligent IT integrated network management system Intelligent maintenance monitoring system
Operation specificationWork flow specification Resident service system Maintenance inspection specifications Standardized construction and maintenance
Personnel organization800 hotline staff Technical experts Support Engineer Resident Engineer